VTON (website address: https://www.vton.us/) values your trust and business. As a global provider of industrial flow control solutions, we are committed to protecting your personal data and respecting your privacy. Please read this Privacy Policy carefully and provide your consent to ensure access to our services.
1. Data Collected
Registration Data
When you register on our website, we collect and store your username, email address, and any additional personal information you provide. You can view, edit, or delete your personal information anytime (except for your username). Website administrators also have access to this data for support purposes.
Purchase Data
To process orders, provide support, and manage customer accounts, we collect transaction data, including purchase history, billing details, and other relevant information necessary for delivering our products and services.
Support Data
Registered users can submit support tickets for assistance. These submissions may include personal data explicitly provided by you. Support tickets are managed through [third-party support system], which adheres to global data privacy standards.
Contact Form
Information submitted through the contact form on our website is sent to our company email, hosted securely by [specific email provider]. This information is used solely for customer service purposes and is not shared with third parties for marketing.
Google Analytics
We use Google Analytics to track anonymous website usage statistics. No personalized data is collected.
2. Cases for Using Personal Data
Your personal data is used in the following cases:
- User verification during website usage.
- Providing technical support and responding to inquiries.
- Sending important updates or product information.
- Monitoring account activity to prevent fraudulent transactions.
- Customizing website features for a better user experience.
- Maintaining website security and overall performance.
3. Embedded Content
Some pages on our site may include embedded content from third-party platforms, such as YouTube videos or social media plugins. These platforms may collect your data and track your interactions.
4. Cookies
This site uses cookies to enhance user experience. Cookies help retain preferences, store shopping cart information, and enable anonymized analytics. You may disable cookies in your browser settings if preferred.
Necessary Cookies:
- Session cookies for maintaining user sessions and authentication.
- Security cookies for protecting user data.
5. Access to Your Data
Only authorized personnel at VTON can access your personal data:
- System administrators.
- Customer support staff assisting with account-related inquiries.
6. Data Retention
- Support tickets and comments: Retained until explicitly requested for removal.
- Registration data: Retained as long as your account is active unless deletion is requested.
7. Security Measures
We use SSL encryption throughout our website to protect your data during transmission. In the event of a data breach, we will notify affected users and take appropriate remedial actions.
8. Your Data Rights
You have the right to:
- Access and export personal data stored on our website.
- Request data deletion (subject to administrative or legal obligations).
- Withdraw consent for data usage, which may limit service availability.
9. Release of Data for Legal Purposes
VTON may disclose your data to comply with legal obligations or in response to lawful requests from government authorities. In such cases, we ensure compliance with local data protection laws.
For any questions or concerns about this Privacy Policy, please contact us at [vgroup@vton.us].
